Can we talk real for a second?
We’ve noticed there are a lot of ideas swirling around out there regarding what clients are supposed to do (and not do) when they don’t agree with their stylist’s ideas for their hair or are unhappy with how something looks. We’ve also noticed that a lot of these ideas revolve around one recommendation: Don’t say anything.
We have to tell you, we are thoroughly against this advice for a few different reasons. For one, your voice matters, and we hate to think there’s ever a moment in our salon when you feel you can’t use it. For two, we cannot fix what we don’t know is an issue; by speaking up when something isn’t quite right for you, we’re able to correct it faster so you can leave with the hair you actually want—hair that makes you feel every bit as beautiful as you are. Our main goal is to provide hair services that make you feel good mentally, physically, and emotionally, so we wanted to take a few moments to debunk some of the myths we feel take away from clients having authentic, safe, and empowering experiences in the salon. Kel is helping us out with some stylist perspective.
Myth #1: I have to agree with my stylist's ideas for my hair.
You absolutely don’t have to agree with any of your stylist’s ideas if they don’t sit right with you. We are collaborating, so if you have ideas you want to share, PLEASE do so! We’ll offer our perspective on how we can make your hair goals work for your individual hair, and by talking through both our thoughts, we’ll get to a point where we find something that feels good for you. The main thing is, we’re working together as a team, and everyone’s thoughts are important.
Myth #2: If I say I'm not happy with something, my stylist's feelings will be hurt.
Our main goal (and job!) is always to make sure you leave the salon happy with the hair you’re leaving with. If you notice something you want to be tweaked or adjusted at any point during the appointment, speak on it! We want to know. Our feelings will not be hurt, and a lot of the time, a simple adjustment is all that’s needed.
Myth #3: It's too late to speak up/make changes at the end of the appointment.
If you notice there is something you want changed at the end of the appointment, that is definitely okay, and please do not feel the opportunity has passed to mention it. We may not be able to change it right then and there if our time has run out, but we can get you scheduled for a time to get it fixed much sooner than if you wait to say something. Please, please let us know as soon as you notice something is off, even if it’s at the end of the appointment!
Remember, we don’t just love hair, we love people. When you’re in our salon, we’re working together, and being able to speak kindly and candidly on both ends means better outcomes for everyone. We hope you always feel encouraged to do so. 💗