FAQ

What are your business hours? 

Ginger & Maude^® Hair Salons offer services by appointment at all locations. Individual hair salon hours may vary and are listed on the salon details page for each location. Select your hair salon here.

Why is your salon door locked? 

We do not offer walk-in appointments. Doors remain locked even during business hours. 

What is your cancellation policy?

If you need to reschedule or cancel an appointment, please provide us 48 hours' notice so we may fill the appointment time. After the second short-notice change within a year, we will charge 100% of the scheduled service.

What if I’m late?

Please call or text to let us know that you are running late. If you are more than 15 minutes late, we will need to reschedule to provide the service.

What types of payment do you accept?

Ginger & Maude^® Hair Salons accept all major credit cards, debit cards and contactless payments, such as Apple Pay and Google Pay. We can also accept cash, but cannot provide change (we do not keep cash in the salons). Ginger & Maude Hair Salons do not accept checks, Venmo, or CashApp.

Do you offer discounts or accept coupons?

We don't offer discounts or accept coupons.

How can I buy hair products?

You can shop hair products 24/7 at gingerandmaude.com/buy, or contact your preferred salon location to check product availability.

Do you sell gift cards?

Ginger & Maude^® Hair Salons offer digital gift cards, which are instantly delivered to the gift recipient via email. The gift cards can be purchased for individual salon locations at gingerandmaude.com/buy. They can be used for in-salon purchases of products and services. (They cannot be used online.) Gift card amounts can be from $25 to $1,000.

What is your return/refund policy?

·Hair salon services are non-refundable. If you have questions, call the salon.

·Hair products purchased in a Ginger & Maude Hair Salon can be returned within 30 days. Products should be unopened or only lightly used.  Products must be returned to the salon location where they were purchased. 

·Products purchased online at gingerandmaude.com can be returned within 30 days of the original ship date. Tools such as curling irons and hair brushes may not qualify for return. Please check your shipping confirmation email for details. Shipping charges on your original order will not be refunded unless your package was incorrectly shipped or damaged. Request a return shipping label for products purchased on gingerandmaude.com.

·Gift cards are non-refundable. We understand that life happens so they can be transferred to someone else.

Do you have hair salons in Portland and where are the hair salons located? 

·Yes, we have four boutique hair salons located within the City of Portland. Within the Portland metro area, we also have a hair salon in the SW Portland suburbs in Tigard, OR.

· The Sellwood salon is in SE Portland. Pricing and contact info for this salon can be found in the Locations section. 

· The Slabtown salon is in NW Portland, and is the closest to downtown. Pricing and contact info for this salon can be found on the Locations section. 

· The Multnomah Village salon is in SW Portland. Pricing and contact info for this salon can be found on the Locations section. 

· The Tigard salon is in the SW suburbs of Portland, in Tigard. Pricing and contact info for this salon can be found on the Locations section. 

· The Fremont salon is in NE Portland. Pricing and contact info for this salon can be found on the Locations section.

· The location on SE Holgate is now a private Training Center for Ginger & Maude Hair Salons.

Where can I park?

·At the Ginger & Maude Hair Salon in Fremont (1319 NE Fremont St., Portland, OR 97212​), there is 1-hour street parking directly outside the salon, as well as all-day street parking within a short distance. 

·At the Ginger & Maude Hair Salon in Slabtown (1552 NW 19th Ave, Portland, OR 97209), there is metered street parking and a pay-to-park parking lot within one block of the salon.

·At the Ginger & Maude Hair Salon in Sellwood (6221 SE Milwaukie, Portland, OR 97202), street parking is available.

·At the Ginger & Maude Hair Salon in Multnomah Village (7657 SW Capitol Hwy, Portland, OR 97219), there is street parking directly in front of the salon, as well as in the neighborhood behind the salon.

·At the Ginger & Maude Hair Salon in Tigard (12297 SW Main St., Tigard, OR 97223), there is a parking lot in front of the salon doors.

·At the Training Center for Ginger & Maude (6313 SE Holgate Blvd, Portland, OR 97206), there is street parking within a block. (Do not park in the nearby parking lot or you will be towed.) 

Can I bring my pet to my appointment?

Animals (including emotional support animals) are not permitted in the salons, per the Oregon Health Authority mandate in section 817-010-0095 of the linked document. Exceptions only apply for service animals recognized by the Americans with Disability Act (ADA), such as “a dog that has been individually trained to do work or perform tasks for a person with a disability.”

How can I book an appointment for the Learning Exchange?

Contact the salon to schedule. 

How do I make an appointment for a couple or a group?

Contact the salon to schedule. (Couple’s and group appointments cannot be booked online.)

Can I book an appointment for my child to get their hair bleached or colored?

We offer children’s haircuts; however, we do not offer chemical services for children 11 years old and younger.

Can I drop off my child for their appointment?

Children 10 and under must have a parent or guardian present for the duration of their salon service.

What is your health & safety policy or mask policy? 

·If you are feeling sick or have a fever, please schedule your appointment for a time when you have had no symptoms for at least 24 hours.

·All persons may wear a mask in the salon if they choose. (Please bring a mask if you need one.)

What do your hairstylists' titles mean? 

·New Talents are licensed hairstylists who have completed at least the first half of our apprenticeship program. They only offer services for which they have been fully trained.

·Stylists are experienced hairstylists.

·Lead Stylists are experienced hairstylists who are continually in high demand.

What is your privacy policy?

• We only collect a limited amount of client information that is required for Ginger & Maude salon operations. 

• We do not collect credit card information to book appointments.

• We will not sell your information. 

• We do not share your information with third parties that are not part of Ginger & Maude^® business operations.

• Your information is stored in password-protected systems.

• Information is kept as long as it is needed to provide services and operate the salon business.

• You may request changes to your personal information and messaging preferences at any time. 

• If you have questions or requests, email info@gingerandmaude.com